Aim For Change Counselling – Privacy Policy
Our Contact Details
The Type of Personal Information We Collect
We currently collect and process the following types of personal information:
- Personal Identification Information: Name, address, telephone number, email address
- Health Information: Details relating to your mental and physical health, treatment history, and session notes
- Financial Information: Payment details and billing information
- Communication Data: Emails, text messages, and other communications relating to your therapy
How We Obtain Your Personal Information and Why We Collect It
How We Collect It
Most of the personal information we process is provided directly by you through:
- Direct Interactions: When you complete forms, engage in therapy sessions, or communicate with us directly
- Automated Technologies: Technical data such as your IP address and browser type may be collected during visits to our website
Why We Collect It
We use your information in order to:
- Provide counselling services tailored to your individual needs
- Manage our relationship with you, including appointment scheduling and payment processing
- Communicate important updates and appointment-related information
- Fulfil legal, professional, and ethical obligations (e.g. clinical record-keeping and compliance with tax laws)
- Maintain the security of our services and your personal data
- Conduct quality assurance and internal audits
Your Privacy Matters
We take your privacy seriously and are committed to keeping your data safe. All information is handled in accordance with current data protection legislation, including:
- The General Data Protection Regulation (EU/2016/679) (GDPR)
- The Data Protection Act 2018
- The Privacy and Electronic Communications (EC Directive) Regulations 2003